GameStop is literally the worst (837th time this has been said this week)
18-Jan-24 9:22pm
#1 MrBean
Wow. Ordered Ys IX, new... Showed up, not only is there no package seal, the box is dinged, smudges on the disc, but also has an in store label that says new.
Called main customer service. They won't send a replacement until this one has been returned/validated and then 3 additional business days. So basically a solid week and a half after I should have already been playing.
On top of the clear deceit, it can ONLY be returned to a FedEx location at Walgreens or Dollar general. What in the actual fudge? Can't drop at GameStop, or any FedEx location? Sorry we fudgeed up, but let's put the additional inconvenience on you, the customer.
Oh also, they charged $11 for shipping.
Eat a dick GameStop.
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#1 MrBean
Wow. Ordered Ys IX, new... Showed up, not only is there no package seal, the box is dinged, smudges on the disc, but also has an in store label that says new.
Called main customer service. They won't send a replacement until this one has been returned/validated and then 3 additional business days. So basically a solid week and a half after I should have already been playing.
On top of the clear deceit, it can ONLY be returned to a FedEx location at Walgreens or Dollar general. What in the actual fudge? Can't drop at GameStop, or any FedEx location? Sorry we fudgeed up, but let's put the additional inconvenience on you, the customer.
Oh also, they charged $11 for shipping.
Eat a dick GameStop.
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18-Jan-24 10:17pm
#2 benstylus
I hate that it happened to you.
I don't think there is one person on this site who has nothing but good things to say about gamestop's online store.
Gather, everyone. Share in the sorrow of our hoodwinked comrade and share your tales of warning again.
Maybe next time there is a deal that seems too good to be true, we can have a thread from someone who ALMOST ordered from gamestop, but remembered all the forum topics here.
#2 benstylus
I hate that it happened to you.
I don't think there is one person on this site who has nothing but good things to say about gamestop's online store.
Gather, everyone. Share in the sorrow of our hoodwinked comrade and share your tales of warning again.
Maybe next time there is a deal that seems too good to be true, we can have a thread from someone who ALMOST ordered from gamestop, but remembered all the forum topics here.
18-Jan-24 10:39pm
#3 BucketofJustice
That sucks. I’m sorry Mr. Bean.
The last time I ordered from GameStop was the Series X almost 3 years ago. The box was a little worse for wear in some corners but nothing like Bean’s unfortunate nonsense. I have no desire to ever order from them again.
#3 BucketofJustice
That sucks. I’m sorry Mr. Bean.
The last time I ordered from GameStop was the Series X almost 3 years ago. The box was a little worse for wear in some corners but nothing like Bean’s unfortunate nonsense. I have no desire to ever order from them again.
18-Jan-24 10:45pm
#4 sa330206
Did they charge you to return it? I stopped buying from them about a year ago due to that policy (even when they screw up, you have to pay to return it). I’ve been buying more from Amazon lately. However recently Amazon sent me a “new” game that had no shrink wrap on it and no game inside, just an empty case. First time I’ve had something like that from Amazon, they must have taken a page out of he GameStop playbook.
#4 sa330206
Did they charge you to return it? I stopped buying from them about a year ago due to that policy (even when they screw up, you have to pay to return it). I’ve been buying more from Amazon lately. However recently Amazon sent me a “new” game that had no shrink wrap on it and no game inside, just an empty case. First time I’ve had something like that from Amazon, they must have taken a page out of he GameStop playbook.
18-Jan-24 10:52pm
#5 MrBean
So, in a crazy turn of events.
After I requested an escalation to a supervisor, calmly told my story, and expressed my frustration and dismay... He offered me a free replacement order, shipping tomorrow, AND I don't have to return the existing.
I was/am baffled. I was not expecting to be 180'd. I said I have no problem returning the old, but he said it's fine - reality is, they have a crap ERP, and even worse processes, so they couldn't take it back.
Regardless, what a stand up move! I thanked him many times, and said I'd give away my current one to my fellow gaming community - and that would be here!
If anyone had a true interest in playing this game, and will actually play/not sell it, please let me know. If multiple are interested I'll raffle it away.
Hell, I probably should make a new thread but let's see how many are interested.
Way to go GameStop, I was not expecting that.
#5 MrBean
So, in a crazy turn of events.
After I requested an escalation to a supervisor, calmly told my story, and expressed my frustration and dismay... He offered me a free replacement order, shipping tomorrow, AND I don't have to return the existing.
I was/am baffled. I was not expecting to be 180'd. I said I have no problem returning the old, but he said it's fine - reality is, they have a crap ERP, and even worse processes, so they couldn't take it back.
Regardless, what a stand up move! I thanked him many times, and said I'd give away my current one to my fellow gaming community - and that would be here!
If anyone had a true interest in playing this game, and will actually play/not sell it, please let me know. If multiple are interested I'll raffle it away.
Hell, I probably should make a new thread but let's see how many are interested.
Way to go GameStop, I was not expecting that.
19-Jan-24 12:42am
#6 nonamesleft
Glad it worked out. That return only at Walgreens or FedEx, but not GameStop, is strange. Don't know what to make of that.
Generous of you to offer it here. Would like to finally try out one of the newer Ys games, but I don't have a PS5. Hopefully someone here will enjoy it.
#6 nonamesleft
Glad it worked out. That return only at Walgreens or FedEx, but not GameStop, is strange. Don't know what to make of that.
Generous of you to offer it here. Would like to finally try out one of the newer Ys games, but I don't have a PS5. Hopefully someone here will enjoy it.
19-Jan-24 3:03am
#7 Bleed_DukeBlue
Glad it worked out! Generous of you to offer. If I could get the PS5 version, I’d be happy to send my sealed PS4 version to @nonamesleft, since he doesn’t have a PS5.
MrBean wrote:
So, in a crazy turn of events. After I requested an escalation to a supervisor, calmly told my story, and expressed my frustration and dismay... He offered me a free replacement order, shipping tomorrow, AND I don't have to return the existing. I was/am baffled. I was not expecting to be 180'd. I said I have no problem returning the old, but he said it's fine - reality is, they have a crap ERP, and even worse processes, so they couldn't take it back. Regardless, what a stand up move! I thanked him many times, and said I'd give away my current one to my fellow gaming community - and that would be here! If anyone had a true interest in playing this game, and will actually play/not sell it, please let me know. If multiple are interested I'll raffle it away. Hell, I probably should make a new thread but let's see how many are interested. Way to go GameStop, I was not expecting that.
#7 Bleed_DukeBlue
Glad it worked out! Generous of you to offer. If I could get the PS5 version, I’d be happy to send my sealed PS4 version to @nonamesleft, since he doesn’t have a PS5.
MrBean wrote:
So, in a crazy turn of events. After I requested an escalation to a supervisor, calmly told my story, and expressed my frustration and dismay... He offered me a free replacement order, shipping tomorrow, AND I don't have to return the existing. I was/am baffled. I was not expecting to be 180'd. I said I have no problem returning the old, but he said it's fine - reality is, they have a crap ERP, and even worse processes, so they couldn't take it back. Regardless, what a stand up move! I thanked him many times, and said I'd give away my current one to my fellow gaming community - and that would be here! If anyone had a true interest in playing this game, and will actually play/not sell it, please let me know. If multiple are interested I'll raffle it away. Hell, I probably should make a new thread but let's see how many are interested. Way to go GameStop, I was not expecting that.
19-Jan-24 5:56am
#8 BloodPuppetX
sa330206 wrote:
Did they charge you to return it? I stopped buying from them about a year ago due to that policy (even when they screw up, you have to pay to return it). I’ve been buying more from Amazon lately. However recently Amazon sent me a “new” game that had no shrink wrap on it and no game inside, just an empty case. First time I’ve had something like that from Amazon, they must have taken a page out of he GameStop playbook.
Happened to me once on Amazon as well. Giraffe and Annika bought new - not only missing the game but case as well. It was just the extras and outer box. I was able to easily return it for a replacement though.
#8 BloodPuppetX
sa330206 wrote:
Did they charge you to return it? I stopped buying from them about a year ago due to that policy (even when they screw up, you have to pay to return it). I’ve been buying more from Amazon lately. However recently Amazon sent me a “new” game that had no shrink wrap on it and no game inside, just an empty case. First time I’ve had something like that from Amazon, they must have taken a page out of he GameStop playbook.
Happened to me once on Amazon as well. Giraffe and Annika bought new - not only missing the game but case as well. It was just the extras and outer box. I was able to easily return it for a replacement though.
19-Jan-24 8:16am
#9 Gypsy
sa330206 wrote:
However recently Amazon sent me a “new” game that had no shrink wrap on it and no game inside, just an empty case. First time I’ve had something like that from Amazon, they must have taken a page out of he GameStop playbook.
This is a big part of why I shifted to Rightstuf (RIP, thanks Sony) for anime many years ago. Amazon has a system referred to as "commingled inventory" meaning no matter what seller you buy from, the inventory can be pulled from another fulfillment seller. These leads to what happened to you as well as buyers receiving bootlegs etc
#9 Gypsy
sa330206 wrote:
However recently Amazon sent me a “new” game that had no shrink wrap on it and no game inside, just an empty case. First time I’ve had something like that from Amazon, they must have taken a page out of he GameStop playbook.
This is a big part of why I shifted to Rightstuf (RIP, thanks Sony) for anime many years ago. Amazon has a system referred to as "commingled inventory" meaning no matter what seller you buy from, the inventory can be pulled from another fulfillment seller. These leads to what happened to you as well as buyers receiving bootlegs etc
19-Jan-24 9:15am
#11 MrBean
@Bleed_DukeBlue - if you're game for that plan, I am as well.
You sure you're OK with that being that yours is sealed and this one has some minor damage? I can send more pics if desired.
#11 MrBean
@Bleed_DukeBlue - if you're game for that plan, I am as well.
You sure you're OK with that being that yours is sealed and this one has some minor damage? I can send more pics if desired.
19-Jan-24 9:52am
#12 Rollobobo
MrBean wrote:
So, in a crazy turn of events. After I requested an escalation to a supervisor, calmly told my story, and expressed my frustration and dismay... He offered me a free replacement order, shipping tomorrow, AND I don't have to return the existing. I was/am baffled. I was not expecting to be 180'd. I said I have no problem returning the old, but he said it's fine - reality is, they have a crap ERP, and even worse processes, so they couldn't take it back. Regardless, what a stand up move! I thanked him many times, and said I'd give away my current one to my fellow gaming community - and that would be here! If anyone had a true interest in playing this game, and will actually play/not sell it, please let me know. If multiple are interested I'll raffle it away. Hell, I probably should make a new thread but let's see how many are interested. Way to go GameStop, I was not expecting that.
Id love to grab this one from ya. I have Ys VIII but havent gotten IX yet. Would love to grab it.
#12 Rollobobo
MrBean wrote:
So, in a crazy turn of events. After I requested an escalation to a supervisor, calmly told my story, and expressed my frustration and dismay... He offered me a free replacement order, shipping tomorrow, AND I don't have to return the existing. I was/am baffled. I was not expecting to be 180'd. I said I have no problem returning the old, but he said it's fine - reality is, they have a crap ERP, and even worse processes, so they couldn't take it back. Regardless, what a stand up move! I thanked him many times, and said I'd give away my current one to my fellow gaming community - and that would be here! If anyone had a true interest in playing this game, and will actually play/not sell it, please let me know. If multiple are interested I'll raffle it away. Hell, I probably should make a new thread but let's see how many are interested. Way to go GameStop, I was not expecting that.
Id love to grab this one from ya. I have Ys VIII but havent gotten IX yet. Would love to grab it.
19-Jan-24 10:32am
#14 Bleed_DukeBlue
It’s all good with me if the disc works. I just want to play it :).
MrBean wrote:
@Bleed_DukeBlue - if you're game for that plan, I am as well. You sure you're OK with that being that yours is sealed and this one has some minor damage? I can send more pics if desired.
#14 Bleed_DukeBlue
It’s all good with me if the disc works. I just want to play it :).
MrBean wrote:
@Bleed_DukeBlue - if you're game for that plan, I am as well. You sure you're OK with that being that yours is sealed and this one has some minor damage? I can send more pics if desired.
19-Jan-24 12:09pm
#15 benstylus
Gypsy wrote:
sa330206 wrote: |>However recently Amazon sent me a “new” game> that had no shrink wrap on it and no game inside, just an empty case. First time> I’ve had something like that from Amazon, they must have taken a page out of he> GameStop playbook. This is a big part of why I shifted to Rightstuf (RIP, thanks Sony) for anime many years ago. Amazon has a system referred to as "commingled inventory" meaning no matter what seller you buy from, the inventory can be pulled from another fulfillment seller. These leads to what happened to you as well as buyers receiving bootlegs etc
It's a great way to make both buyers AND sellers angry.
#15 benstylus
Gypsy wrote:
sa330206 wrote: |>However recently Amazon sent me a “new” game> that had no shrink wrap on it and no game inside, just an empty case. First time> I’ve had something like that from Amazon, they must have taken a page out of he> GameStop playbook. This is a big part of why I shifted to Rightstuf (RIP, thanks Sony) for anime many years ago. Amazon has a system referred to as "commingled inventory" meaning no matter what seller you buy from, the inventory can be pulled from another fulfillment seller. These leads to what happened to you as well as buyers receiving bootlegs etc
It's a great way to make both buyers AND sellers angry.
19-Jan-24 12:24pm
#16 nonamesleft
Bleed_DukeBlue wrote:
Glad it worked out! Generous of you to offer. If I could get the PS5 version, I’d be happy to send my sealed PS4 version to @nonamesleft, since he doesn’t have a PS5. MrBean wrote:> So, in a crazy turn of events.> > After I requested an escalation to a supervisor, calmly told my story, and expressed> my frustration and dismay... He offered me a free replacement order, shipping tomorrow,> AND I don't have to return the existing.> > I was/am baffled. I was not expecting to be 180'd. I said I have no problem returning> the old, but he said it's fine - reality is, they have a crap ERP, and even worse> processes, so they couldn't take it back.> > Regardless, what a stand up move! I thanked him many times, and said I'd give away> my current one to my fellow gaming community - and that would be here!> > If anyone had a true interest in playing this game, and will actually play/not sell> it, please let me know. If multiple are interested I'll raffle it away.> > Hell, I probably should make a new thread but let's see how many are interested.> > Way to go GameStop, I was not expecting that.That's extremely generous of you. You're awesome. People like you are part of what makes this place great. But I can't in good conscience take it because I don't have a PS4 either 😅. At the moment I just use a Switch. (Considered buying a PS4 awhile back, but talked myself out of it because I was content with the Switch)
Thank you very much for offering though. It's definitely appreciated.
#16 nonamesleft
Bleed_DukeBlue wrote:
Glad it worked out! Generous of you to offer. If I could get the PS5 version, I’d be happy to send my sealed PS4 version to @nonamesleft, since he doesn’t have a PS5. MrBean wrote:> So, in a crazy turn of events.> > After I requested an escalation to a supervisor, calmly told my story, and expressed> my frustration and dismay... He offered me a free replacement order, shipping tomorrow,> AND I don't have to return the existing.> > I was/am baffled. I was not expecting to be 180'd. I said I have no problem returning> the old, but he said it's fine - reality is, they have a crap ERP, and even worse> processes, so they couldn't take it back.> > Regardless, what a stand up move! I thanked him many times, and said I'd give away> my current one to my fellow gaming community - and that would be here!> > If anyone had a true interest in playing this game, and will actually play/not sell> it, please let me know. If multiple are interested I'll raffle it away.> > Hell, I probably should make a new thread but let's see how many are interested.> > Way to go GameStop, I was not expecting that.That's extremely generous of you. You're awesome. People like you are part of what makes this place great. But I can't in good conscience take it because I don't have a PS4 either 😅. At the moment I just use a Switch. (Considered buying a PS4 awhile back, but talked myself out of it because I was content with the Switch)
Thank you very much for offering though. It's definitely appreciated.
19-Jan-24 12:54pm
#17 MrBean
@nonamesleft well, that stinks! Also, play Ys VIII first. I haven't played IX yet, but from what I've heard here and elsewhere, VIII is much better.
@Rollobobo - all yours buddy. Will sent ya an offer. I'm gonna wait to ship until my replacement actually shows up. While the turn of events was amazing/unexpected, I'm still ... cautious. There's no order on my account, nor is there any email (he said nothing would be emailed). So it still feels like some potential smoke and mirrors, we'll see!
#17 MrBean
@nonamesleft well, that stinks! Also, play Ys VIII first. I haven't played IX yet, but from what I've heard here and elsewhere, VIII is much better.
@Rollobobo - all yours buddy. Will sent ya an offer. I'm gonna wait to ship until my replacement actually shows up. While the turn of events was amazing/unexpected, I'm still ... cautious. There's no order on my account, nor is there any email (he said nothing would be emailed). So it still feels like some potential smoke and mirrors, we'll see!
19-Jan-24 5:15pm
#18 Bleed_DukeBlue
Oh sorry! I didn’t realize you didn’t have a PS4 either. Glad it worked out for @Rollobobo then :)
nonamesleft wrote:
Bleed_DukeBlue wrote:> Glad it worked out! Generous of you to offer. If I could get the PS5 version, I’d> be happy to send my sealed PS4 version to @nonamesleft, since he doesn’t have a> PS5. > > MrBean wrote: |>> So, in a crazy turn of events. |>> |>> After I requested an escalation to a supervisor, calmly told my story, and expressed |>> my frustration and dismay... He offered me a free replacement order, shipping> tomorrow, |>> AND I don't have to return the existing. |>> |>> I was/am baffled. I was not expecting to be 180'd. I said I have no problem returning |>> the old, but he said it's fine - reality is, they have a crap ERP, and even worse |>> processes, so they couldn't take it back. |>> |>> Regardless, what a stand up move! I thanked him many times, and said I'd give> away |>> my current one to my fellow gaming community - and that would be here! |>> |>> If anyone had a true interest in playing this game, and will actually play/not> sell |>> it, please let me know. If multiple are interested I'll raffle it away. |>> |>> Hell, I probably should make a new thread but let's see how many are interested. |>> |>> Way to go GameStop, I was not expecting that. That's extremely generous of you. You're awesome. People like you are part of what makes this place great. But I can't in good conscience take it because I don't have a PS4 either 😅. At the moment I just use a Switch. (Considered buying a PS4 awhile back, but talked myself out of it because I was content with the Switch) Thank you very much for offering though. It's definitely appreciated.
#18 Bleed_DukeBlue
Oh sorry! I didn’t realize you didn’t have a PS4 either. Glad it worked out for @Rollobobo then :)
nonamesleft wrote:
Bleed_DukeBlue wrote:> Glad it worked out! Generous of you to offer. If I could get the PS5 version, I’d> be happy to send my sealed PS4 version to @nonamesleft, since he doesn’t have a> PS5. > > MrBean wrote: |>> So, in a crazy turn of events. |>> |>> After I requested an escalation to a supervisor, calmly told my story, and expressed |>> my frustration and dismay... He offered me a free replacement order, shipping> tomorrow, |>> AND I don't have to return the existing. |>> |>> I was/am baffled. I was not expecting to be 180'd. I said I have no problem returning |>> the old, but he said it's fine - reality is, they have a crap ERP, and even worse |>> processes, so they couldn't take it back. |>> |>> Regardless, what a stand up move! I thanked him many times, and said I'd give> away |>> my current one to my fellow gaming community - and that would be here! |>> |>> If anyone had a true interest in playing this game, and will actually play/not> sell |>> it, please let me know. If multiple are interested I'll raffle it away. |>> |>> Hell, I probably should make a new thread but let's see how many are interested. |>> |>> Way to go GameStop, I was not expecting that. That's extremely generous of you. You're awesome. People like you are part of what makes this place great. But I can't in good conscience take it because I don't have a PS4 either 😅. At the moment I just use a Switch. (Considered buying a PS4 awhile back, but talked myself out of it because I was content with the Switch) Thank you very much for offering though. It's definitely appreciated.
20-Jan-24 3:59am
#19 lightslime
MrBean wrote:
@nonamesleft well, that stinks! Also, play Ys VIII first. I haven't played IX yet, but from what I've heard here and elsewhere, VIII is much better. @Rollobobo - all yours buddy. Will sent ya an offer. I'm gonna wait to ship until my replacement actually shows up. While the turn of events was amazing/unexpected, I'm still ... cautious. There's no order on my account, nor is there any email (he said nothing would be emailed). So it still feels like some potential smoke and mirrors, we'll see!Yeah that's pretty common when I worked for the Verizon call center the csrs and supervisors would tell people whatever and promise them free stuff to get them off the phone but not actually put anything in the system, then the problem would be passed onto someone else when they call back again. All that matters is the positive surveys and various other metrics and statistics to keep your job because the call center isn't actually run by gamestop it's by a 3rd party company who runs call centers for multiple divisions of different corporations and they use the statistics to keep their contact renewing, you're constantly in fear of losing your job from getting too many negative surveys for problems that there is no way for you to solve. they hire anyone with a pulse thousands of people and most don't last more than a few months .i wouldn't expect a new game if there's no record of it.
#19 lightslime
MrBean wrote:
@nonamesleft well, that stinks! Also, play Ys VIII first. I haven't played IX yet, but from what I've heard here and elsewhere, VIII is much better. @Rollobobo - all yours buddy. Will sent ya an offer. I'm gonna wait to ship until my replacement actually shows up. While the turn of events was amazing/unexpected, I'm still ... cautious. There's no order on my account, nor is there any email (he said nothing would be emailed). So it still feels like some potential smoke and mirrors, we'll see!Yeah that's pretty common when I worked for the Verizon call center the csrs and supervisors would tell people whatever and promise them free stuff to get them off the phone but not actually put anything in the system, then the problem would be passed onto someone else when they call back again. All that matters is the positive surveys and various other metrics and statistics to keep your job because the call center isn't actually run by gamestop it's by a 3rd party company who runs call centers for multiple divisions of different corporations and they use the statistics to keep their contact renewing, you're constantly in fear of losing your job from getting too many negative surveys for problems that there is no way for you to solve. they hire anyone with a pulse thousands of people and most don't last more than a few months .i wouldn't expect a new game if there's no record of it.
20-Jan-24 11:32am
#20 Finn
How is the game? I have looked at playing this series for a long time, for some reason I never pulled the trigger, If I could get a brief synopsis that be great, I may have to put it on my buy list.
#20 Finn
How is the game? I have looked at playing this series for a long time, for some reason I never pulled the trigger, If I could get a brief synopsis that be great, I may have to put it on my buy list.
22-Jan-24 11:22am
#21 Finn
So the only way to play the first 2 games are via steam... well I picked them up. Going to try this series finally.
#21 Finn
So the only way to play the first 2 games are via steam... well I picked them up. Going to try this series finally.
GameStop is literally the worst (837th time this has been said this week)