GameTZ

Sign OnNon-Mobile

Laptop "hard disk not found"
11-Jan-22 11:33am
#1
Tony
Double Gold Good Trader

A few years ago, I installed a nice solid state drive in my daughter's laptop. A few months ago, she said it was not booting properly - it would power-on and power-off cycle several times before booting. She gave it back to me to check out. I booted it several times with no problems. This one wasn't quite fitting her needs, so we bought her a newer laptop.

I had a used hard drive and decided to put it in the laptop to sell so I could keep the solid state drive for possible future use. I put the used drive in the laptop, but it gave me the error message "hard drive not found". I figured the drive was no good, and put the solid state drive back in place. The laptop still tells me "hard drive not found".

Any ideas?
11-Jan-22 11:38am
#2
Scott
GameTZ Subscriber 250 Trade Quintuple Gold Good Trader Global Trader - willing to trade internationally Has Written 2 Reviews

Did you go into the BIOS/UEFI to see if it's showing up there?
11-Jan-22 3:27pm
#3
WithinTemptation
250 Trade Quintuple Gold Good Trader

Scott wrote:
Did you go into the BIOS/UEFI to see if it's showing up there?
Yeah, definitely sounds like a BIOS setting. Maybe check boot priority.
11-Jan-22 3:35pm
#4
Tony
Double Gold Good Trader

The hard drive doesn't show up anywhere.

Boot priority shows the only option is the internal DVD drive.

I want to reinstall Windows before I sell it. I tried booting to the DVD drive with the Windows disk, but it doesn't show a hard drive to install to.
11-Jan-22 3:46pm
#5
WithinTemptation
250 Trade Quintuple Gold Good Trader

Tony wrote:
The hard drive doesn't show up anywhere. Boot priority shows the only option is the internal DVD drive. I want to reinstall Windows before I sell it. I tried booting to the DVD drive with the Windows disk, but it doesn't show a hard drive to install to.
Do you have another device to check the drives on? Maybe try them in a PS4 and see if it can see them?
11-Jan-22 5:11pm
#6
sa330206
450 Trade Quintuple Gold Good Trader This user is on the site NOW (46 seconds ago)

WithinTemptation wrote:
Tony wrote:> The hard drive doesn't show up anywhere.> > Boot priority shows the only option is the internal DVD drive.> > I want to reinstall Windows before I sell it. I tried booting to the DVD drive with> the Windows disk, but it doesn't show a hard drive to install to. Do you have another device to check the drives on? Maybe try them in a PS4 and see if it can see them?
That's good advice. If OP doesn't have another device, he could also buy an external enclosure to put the drive in and test out on another PC. I've only worked on desktops so not sure if this applies, but can you try another PSU cable and/or Sata cable in the laptop as well?
11-Jan-22 5:46pm
#7
John
GameTZ Gold Subscriber GameTZ Full Moderator 400 Trade Quintuple Gold Good Trader Gold Global Trader (13) Secret Santa

Since you had weird behavior with the SSD before, I wonder if the drive controller has been going for a while and finally died. The fact that it doesn't see a drive at all tells me it isn't likely a BIOS setting.

It IS possible you have two bad drives... So seeing if they work in something else is a good next step.

Also, since it is a laptop... Often the SATA connector is on a ribbon cable that goes somewhere else in the laptop -- make sure you didn't accidentally pull that lose while swapping drives.
11-Jan-22 8:59pm
#8
ENIX
GameTZ Subscriber 500 Trade Quintuple Gold Good Trader Gold Global Trader (9) Has Written 13 Reviews

You may want to go into the BIOS and set to factory defaults. Also, if there's an option to enable or disable Legacy mode, try both.


12-Jan-22 8:05am
#9
John
GameTZ Gold Subscriber GameTZ Full Moderator 400 Trade Quintuple Gold Good Trader Gold Global Trader (13) Secret Santa

"hard drive not found" -- and not even seeing it as a device in the BIOS -- generally means that this isn't a booting issue (which would be affected by legacy vs uefi mode and so on).

In other words, regardless of if the drive was GPT for UEFI boot or MBR for legacy -- or, heck, even if the hard drive was literally blank and unformatted -- you'd still see it as a device in the BIOS and get something other than "hard drive not found" when you tried to boot from it. So, I think it is something worse than that -- this is a hardware problem of some sort. Either both drives are bad or the internal controller is bad.

That being said, a Factory Default reset in the BIOS might still be worth a try -- in the rare case of some sort of weird corruption or someone has accidentally turned off the internal SATA controller or something very weird like that. yes
12-Jan-22 9:04am
#10
Tony
Double Gold Good Trader

I have a device that lets me connect hard drives to another computer through a USB port like a flash drive.

I checked the old hard drive first and got the message that the drive needed to be formatted. When I tried to format it, I got the message that the drive couldn't be found. I assume the drive is just bad.

When I connected the solid state drive, it connected fine and I was able to read the subdirectories. I put it back in the laptop and it booted fine.

Although the system originally had Windows 7, I tried installing Windows 10 hoping the Automated Activation system would read the Code from the BIOS and upgrade the OS. It didn't. I reinstalled Windows 7 and apparently the Activation Code isn't in the BIOS. When I reentered the code by hand, it still wouldn't accept it and I had to call Microsoft and go through the over-the-phone activation. Through all of this the system rebooted numerous times with no issues.

Now, I'm having issues with reinstalling the drivers. The system is a HP Pavilion DV6 2150us "Entertainment" laptop. I tried letting the HP website detect the system and tell me what it needed, but the computer kept erroring out when trying to install the detection software and the necessary .NET Framework. I finally just started downloading the drivers and installing them one at a time. Even after installing all of the drivers I could find, Device Manager still shows one "Unknown Device".
13-Jan-22 10:43pm
#11
ENIX
GameTZ Subscriber 500 Trade Quintuple Gold Good Trader Gold Global Trader (9) Has Written 13 Reviews

image


14-Jan-22 9:31am
#12
John
GameTZ Gold Subscriber GameTZ Full Moderator 400 Trade Quintuple Gold Good Trader Gold Global Trader (13) Secret Santa

So, it sounds like everything is working fine except you're missing one unknown driver? Sounds like not a huge deal...

If you really want that drive, you can go into the properties and find out the Device hardware IDs (from the Details tab) and Google it -- it will likely tell you what it is so you can track down a driver.

But, otherwise, it sounds like you are fine now, right? I'd still be a little worried about a drive that didn't work and then just worked again (could be bad drive; could be laptop issue). But, other than that, it sounds like things went fine.
14-Jan-22 10:22pm
#13
Tony
Double Gold Good Trader

Except for the unidentified device, everything looks fine. I still think it will be tough to sell unless I can install Win10 and get it activated.
15-Jan-22 3:46pm
#14
John
GameTZ Gold Subscriber GameTZ Full Moderator 400 Trade Quintuple Gold Good Trader Gold Global Trader (13) Secret Santa

I thought you said that you called MS and they did end up activating it?

And you said that it does have an actual Windows (7, I assume) sticker on it and that product key didn't work to activate a fresh Windows 10 install? That's actually really odd these days. Are you sure you didn't make a typo?
15-Jan-22 5:42pm
#15
classicrock909
450 Trade Quintuple Gold Good Trader

Question is what's the processor? If it's a duel core then donate it or Recycle it.
15-Jan-22 8:12pm
#16
Tony
Double Gold Good Trader

Just in case of problems, I use Keyfinder to get the Activation Codes for all of the computers I am responsible for. When installing Win7 on this system, I reentered the Activation Code, but once the system booted, it said the code was not accepted. I had to call Microsoft's automated phone system, give it the numbers from the activation process screen, and enter the numbers from Microsoft's system.

This is a nice HP "Entertainment" computer with a decent core i3 processor and (for their time) enhanced sound and graphics. When the hard drive had problems, I installed a 250 GB solid state drive. Even though the battery is dead, I figure it is worth $75 to $100 on the used laptop market. If I don't get a decent offer for it, I'll hold onto it for awhile in case someone I know needs a decent system.
16-Jan-22 4:35pm
#17
John
GameTZ Gold Subscriber GameTZ Full Moderator 400 Trade Quintuple Gold Good Trader Gold Global Trader (13) Secret Santa

We refurb similar laptops all the time and sell them for about $100. (Low end i3, 4-8GB of RAM, and a 250GB SSD.) They are great as an email/Facebook machine for grandma. smile
17-Jan-22 2:20pm
#18
Scott
GameTZ Subscriber 250 Trade Quintuple Gold Good Trader Global Trader - willing to trade internationally Has Written 2 Reviews

John wrote:
We refurb similar laptops all the time and sell them for about $100. (Low end i3, 4-8GB of RAM, and a 250GB SSD.) They are great as an email/Facebook machine for grandma. smile
Dang, how many laptops does your grandma need?
17-Jan-22 2:48pm
#19
John
GameTZ Gold Subscriber GameTZ Full Moderator 400 Trade Quintuple Gold Good Trader Gold Global Trader (13) Secret Santa

These are older PCs that we take in in trade generally. I got tired of putting so much in the "recycling" dump (because they recycle very little of it), so instead we fix them up, throw an SSD in there, and sell them on FB Marketplace for everyone else's grandma to use... smile
17-Jan-22 3:43pm
#20
Tony
Double Gold Good Trader

I hate to see a working system get tossed in the trash or recycling. Almost any working computer has some value on CL or FB Marketplace. I've sold several XP systems to people for old school gaming and a couple to colleges that need them for connection to laboratory equipment. I guess they are dependent on specific software.
22-Jan-22 9:29am
#21
ChairDancer
Triple Gold Good Trader

Working at staples for 2.5 years now as a tech I replace several hdd's a week with ssds just with imaging software and we constantly will find older mechanical drives with bad controllers or rotted/corrupted material or data. For upgrades the win 10 installer usb we have makes us boot into windows 7 and run the setup installer from there, where it will convert the key, where as a fresh install over it will need a new key. Windows 8/10 computers will just do a repair or fresh install with the baked in bios key.

Laptop "hard disk not found"