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Another PC not booting - no POST
21-Sep-18 9:02am
#1
Tony
Double Gold Good Trader

Someone donated a Dell with a core i3 processor to our church. He told me it was fine, but when I went to boot it I got a screen that looked like it was running an update. After several minutes, it went to a BSOD and restarted. This time, it booted to a point where it said there was no bootable drive and gave me the option of rebooting or going into set-up. I cycled it a few times, but now it will only power on. The power supply fan and cooling fans are running, but I get no other sounds and nothing showing on the monitor.

This happened to another Dell system a few months ago and I haven't found a solution yet. On that system I tried removing the battery to reset the BIOS, but it didn't help. I haven't tried that on this system yet. Any ideas?
21-Sep-18 6:46pm
#2
Master_Z
250 Trade Quintuple Gold Good Trader Global Trader - willing to trade internationally Has Written 1 Review

Are there any flashing lights on the front or on the back near the power supply to look up for diagnostics?
24-Sep-18 8:52am
#3
Demonis


I'm not especially familiar with Dell motherboards, but maybe the hard drive is dead and that's causing the board to malfunction? Unlikely, but try powering it up without the hard drive plugged into the board. Specifically, disconnect from the board, not from the hard drive while leaving the cable attached to the board.
24-Sep-18 2:25pm
#4
Tony
Double Gold Good Trader

I haven't had time to get back to it yet.

The green light on the power supply comes on. The main power light comes on. The hard drive indicator light comes on briefly, but goes out. There are no beeps to indicate problems (do computers still do this?).

I did try booting without the hard drive connected. It had no effect.
24-Sep-18 10:22pm
#5
willyum
GameTZ Gold Subscriber Bronze Good Trader Gold Global Trader (17) Secret Santa

Maybe a RAM problem?

Some motherboards (mine at least) require that a speaker be installed for the BIOS beeps, and don't come with one installed.

image

25-Sep-18 9:16am
#6
Tony
Double Gold Good Trader

willyum wrote:
Maybe a RAM problem? Some motherboards (mine at least) require that a speaker be installed for the BIOS beeps, and don't come with one installed. {imgt}http://img.bhs4.com/... 300 300{imgt}I didn't think about there not being a speaker installed since that used to be standard. I'll try to remember that when I get back to them. Thanks.
25-Sep-18 10:24am
#7
Demonis


willyum wrote:
Maybe a RAM problem? Some motherboards (mine at least) require that a speaker be installed for the BIOS beeps, and don't come with one installed. {imgt}http://img.bhs4.com/... 300 300{imgt}
Next step is definitely RAM. If you have two sticks, pull one out, try it. If nothing, swap them. Also try different slots if there's more than two. Might be a bad slot.
26-Sep-18 3:06pm
#8
Tony
Double Gold Good Trader

Demonis wrote:

Next step is definitely RAM. If you have two sticks, pull one out, try it. If nothing, swap them. Also try different slots if there's more than two. Might be a bad slot.
I tried pulling the RAM (4 GB) from the core i3 system one stick at time and using them both in the #1 slot, but it didn't affect anything.

I also tried pulling the battery for several minutes to reset the BIOS, but that didn't affect anything either.
27-Sep-18 8:27am
#9
Demonis


Tony wrote:
Demonis wrote:> Next step is definitely RAM. If you have two sticks, pull one out, try it. If nothing,> swap them. Also try different slots if there's more than two. Might be a bad slot. I tried pulling the RAM (4 GB) from the core i3 system one stick at time and using them both in the #1 slot, but it didn't affect anything. I also tried pulling the battery for several minutes to reset the BIOS, but that didn't affect anything either.
I'd try each stick of RAM in slot 2 as well. Just for process of elimination.
2-Oct-18 8:22pm
#10
snide


Is it a desktop/AIO or a laptop? Based on posts I assume desktop/AIO but troubleshooting differs depending on which it is. Also helpful to know service tag number if you are willing.
3-Oct-18 8:16am
#11
Tony
Double Gold Good Trader

Both are desktops.

I'm getting ready to go on vacation, so I haven't had time to get back to them.

Another PC not booting - no POST